Call Centre CRM software helps the customer support team with powerful tools for closing the tickets faster and make sure that customers are successfully utilizing your products. At the point when you operate a powerful call centre, your aim is to give world-class customer service. Giving great customer support it is necessary to expanding and maintain customer satisfaction.
Call Centre CRM System make a significant effect on the entire world. Variable Soft’s CRM software for call center India provides your customer support team with the advanced tools needed to improve first-call response rates and deliver 24-hour assistance, helping your business offer top-notch service across all customer interactions. At the point when the customer can call for help whenever of the day or night, you position yourself as a prevalent supplier of customer support.
The Call Centre CRM is nothing but a type of software which helps you to receive calls, make calls, track number of the call that is made and produce the IVR responses.
Furthermore, presently a call centre CRM steps in. in addition, doing everything that the call centre software does, it additionally permits them to get the 360 level of the lead/customer's interests. Also, before you get the telephone, you know precisely what your lead needs which lets your team convey personalized service.
The call centre industry is one of the most demanding sectors, where customer agents constantly strive to meet client expectations. For such operations, CRM software for call center plays a vital role in streamlining communication, managing leads, and enhancing customer engagement. For them, CRM for Call Centre software serves as the train’s engine, helping the association and its staff in pushing ahead and doing business advancement. Some of the benefit of CRM for Call Centre software are listed below:
We are the team of experienced developers who first understand the requirement of the client and them we provide them the product which they are looking for their business growth. Our team remains active and they ready to give service whenever you require. We work with the aim of client satisfaction and with this motto, we are moving forward. Our aim to stand on client expectations and provide services as per their needs and requirement.
Call Centre CRM – Core Features
you can get calls through those incorporated applications while working in Variable Soft CRM. At the point when a call comes in, you will see a notice of an approaching call show up on-screen, and you should simply snap to reply and accept the call.
You can make outbound calls easily. Just quest for and open the contact record of the individual you are attempting to reach, and you will see an alternative to put an immediate call to them by means of Variable Soft CRM.
Manage leads, count lead scoring, identify the ones that will convert, and lead follows up with context, sales lead generation services.
Assign the task to your team & track your team’s progress, this can be done by using our CRM for call centre management.
Report Management to keep track matrix which can permit you to understand that where your team is falling as per expectation, and at which point performing best. It shows a matrix of all the inbound & outbound call reports.
By using this module, you direct mail to your customers by utilizing our CRM system. This will make your communication better and easier.
In this module, you can set the reminder for a follow-up call so that you can contact your customer again or you can also set a reminder for meetings also. This will make remind about the meeting and follow-up call.
As you are in the call centre business, so it is necessary to maintain transparency. Our CRM system allows you to record all the inbound and outbound calls for maintaining a high level of transparency.
Our CRM for call centre permits you to monitor your agent live on the call. You can listen to the live conversation going among your customers and your agent.
By using our CRM software, you can manage the calling data history and you will have records of all the calls and your customer issues.
We address the most common pain points in call center operations with innovative solutions that deliver measurable results.
Customers waiting too long in queue, leading to dropped calls and lost opportunities.
Multiple transfers and callbacks frustrate customers and increase operational costs.
Manual processes and multiple systems slow down agent performance and increase handle time.
No visibility into call center performance metrics for informed decision making.
Intelligent routing directs calls to the most appropriate agent, reducing wait times by 40%.
Complete customer history enables 85% first call resolution with all context available.
Streamlined processes and integrated systems boost agent productivity by 60%.
Real-time analytics and comprehensive reporting for data-driven performance optimization.
See how our Call Centre CRM transforms operations across different industries with tailored solutions for each sector.
Handle order tracking, returns, and customer inquiries with integrated order management system.
Manage patient appointments, follow-ups, and medical inquiries with HIPAA compliant features.
Handle customer queries, loan processing, and financial advisory with secure data protection.
Manage bookings, cancellations, and customer service across multiple travel channels.
Our optimized call flow ensures smooth transitions from the first contact to issue resolution.
Call Incoming
Initial incoming call is received and identified.
IVR Routing
IVR system routes the call to the appropriate department.
Agent Assignment
The call is assigned to an available agent based on predefined parameters.
Call Handling
The agent handles the customer query, provides solutions, or escalates if necessary.
Resolution
The call is resolved and necessary actions are logged for follow-up.
Our streamlined implementation process ensures you get up and running quickly with minimal disruption to your operations.
Cloud-based deployment with no hardware required. Get started in under 24 hours with our guided setup process.
Set up call flows, IVR, and workflows tailored to your business requirements with our intuitive configuration tools.
Train your team with our intuitive interface and comprehensive training materials. We provide hands-on support during onboarding.
Launch your call center and continuously optimize with real-time analytics and performance insights.
Join 500+ satisfied customers who transformed their call center operations with VariableSoft CRM
"Since implementing VariableSoft CRM, our first call resolution rate improved from 65% to 89%. The automated call routing has reduced customer wait time significantly."
"The integration with our existing patient management system was seamless. Our agents now have complete patient history, making consultations more effective."
"Security and compliance were our biggest concerns. VariableSoft's CRM met all our banking compliance requirements while improving customer service efficiency by 45%."
Customer Retention Rate
Downloads
Round-the-Clock Customer Support
Improvement in Operational Efficiency
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